Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Page last reviewed: 21 August 2020 We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. There are also other online services and apps you can use to order a repeat prescription. Before you make your choice you can read more about our cookie policy. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Diabetes - Managing Blood Glucose Level (HbA1c). I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. View and share your medical record. (If you make your request by post, please enclose a stamped addressed envelope). We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Select Repeat Medication from the menu, then New medication order. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. Messaging. 2 talking about this. Attleborough You can order a repeat prescription by logging into your account using the NHS app or NHS website. Attleborough Health services you can access online. My mother left hospital with a head injury. Attleborough Some high street pharmacies also deliver. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Please allow 2 working days before collecting your prescription. Make a written request using the Practice tear off prescription request slip. Norfolk Find out more about online health and prescription services. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. NR17 2AS Map, Queens Square SurgeryQueens Square Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Including Station Road and Queens Square branches. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. NR17 2AF Map. Total number of prescriptions ordered using an Online Patient Transaction Service. As I type this I am number 15 in the call queue! My Account. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. How on earth am I supposed to make an appointment? Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Medical record. Manage an account on behalf of another patient or relative. Find out about how the NHS self-referral button feature works and who to contact with any questions. here. Attleborough Attleborough We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. Proxy. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. If you take medicine regularly you'll usually have a repeat prescription. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. items per standardised prescribing unit (see definition). NR17 2AF Map. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. nter a postcode to find a local pharmacy. We make it easy to register you and your family. NR17 2AS. . Station Road SurgeryStation Road Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. More information on the service can be located here. Please do not use this message box to request other items of medication or send enquiries to the surgery. For more information, see the dispensary page. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. We've put some small files called cookies on your device to make our site work. Its very very poor service. You have nominated your pharmacy of choice. Thank you for subscribing to our newsletter. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. View the cost of prescriptions on the NHS website. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. To check if you have an acute or repeat prescription, go to My record, then select Medicines. Select the pharmacy of your choice from the list provided. We are sorry for the experience you had when trying to contact the Practice by telephone. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Attleborough Surgery is a GP/Doctors practice in Attleborough. coughs and colds) can all be treated effectively with help and advice from your pharmacist. 72.0% vaccinated, of 3946 eligible people. Send your request by post or fax it to your normal surgery of attendance. If yours is one, register today to benefit from a faster, smarter . 56.7% vaccinated, of 1602 eligible people. Extremely poor admin. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Analytical cookies send information to Google Analytics. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. For more information about Smart Pharmacy, click here. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. Let us know your preference. We've put some small files called cookies on your device to make our site work. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. The Nominated pharmacy section with a nomination. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. NR17 2AS Map, Queens Square SurgeryQueens Square Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. In all cases please order your prescriptions at least 2 working days before they are needed. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. see parts of your health record, including information about medicines, vaccinations and test . View and share your medical record. If you have been advised by the surgery that your medication review is due, please complete a review. I was hold for over 2 hours, next in line to be answered and got cut off. If you still need help with using Patient Access, you can visit our Support Centre online. You . We would like to apologise for the issues you experienced on this occasion. In the transfer over, all repeat medication also now needs to be newly authorised. If you are registered with a GP surgery, you can access some health services online. There are 3 ways to order a repeat prescription from your GP surgery. We are a family general medicine practice. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. What has happened to this surgery? Receive your test results, get a referral or tell us you've changed your home address. Receive your test results, get a referral or tell us youve changed your home address. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Flu vaccinations - Aged 65 and over group. 82.88% with recommended measurement, out of 2,698 patients. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Order Now. Messaging. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. We are working hard to resolve it. The NHS Access app is no longer working. NR17 2AS Map, Queens Square SurgeryQueens Square Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. We make it easy to register you and your family. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Check with your GP practice to see if they offer the service. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. Attleborough Analytical cookies send information to Google Analytics. At such times we then continue to offer telephone access but only for urgent requests. Ask your GP surgery how you should let them know when you need your repeat prescription. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Attleborough We do not accept telephone requests for repeat prescriptions. Flu vaccinations - Under 65 At Risk Groups. Accessibility Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . 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