10 Mar, 2023

marta mobility customer service

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404-848-5826. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Employee Portal - Metropolitan Atlanta Rapid Transit Authority MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Please complete the Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. No commercial or large-size carts, or dollies unless collapsed. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. MARTA and MTM's Contract for Eligibility Assessment Services Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: (Forsyth Street side of the station) Operators are not permitted to handle service animals. A $5.00 replacement fee will be charged for all subsequent replacement cards. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. You willstill have the optionof goingintovoicemail. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Untapped Breeze cards will lose value if not activated within this time period. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The lift can only be occupied by one person at a time. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Marta Mobility 2010-2023 - signNow How much does a Reduced Fare Breeze Card cost? Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Rail stations have both elevators and escalators. 2424 Piedmont Road, NE MARTA Interview Questions (2023) | Glassdoor Riders' Advisory Council; . Individuals may forward the completed application in the following ways: Via Mail: MARTA Transit; Overview Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. MARTA - Metropolitan Atlanta Rapid Transit Authority Mobility Fares - MARTA The assigned Mobility Bus is scheduled to arrive during this time. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority Lost Item Inquiry Formfor lost items. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Transdev launches new partnership with MARTA Mobility to support Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. MARTA attained the Silver level of recognition for its sustainability efforts. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Alternative format requests may also be made during the application process. B. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. The thirty (30) Minute Ready Window will begin at the stated Ready Time. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. 2424 Piedmont Road NE MARTA Passes - Metropolitan Atlanta Rapid Transit Authority MARTA Police (Non-Emergency) 404-848-4900. MARTA Mobility Guide - m.itsmarta.com MARTA Customer Experience. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Accessible Services - MARTA Click hereto learn about MARTA's Travel Training Program. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Atlanta, GA 30324. Standard fare is $4. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. If a card has been confiscated due to usage by any unauthorized property. MARTA To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Individuals who believe they are eligible must complete Part A of the eligibility application. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. 404-848-5826. http://www.itsmarta.com/ride-with-respect.aspx. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Using tobacco or electronic cigarettes or vaporizers is prohibited. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Requests to suspend subscription service until further notice will not be accepted. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Claim your pass with the appropriate voucher links above. Riders' Advisory Council; MARTA HOPE Program; . The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Customer zip code, which is the password to access the automated system. A MARTA Mobility Service Agent will explain the service and/or mail an application. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. The goal: make life simpler for all our employees. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. 4. Visit our In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. 404-848-5000 . The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. for any inconvenience. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority MARTA MARTA Mobility. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Please contact Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. MARTA Police (Non-Emergency) 404-848-4900. However, customers should contact the local transit authority to confirm scheduling rules and regulations. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. The application allows for the following online: Employees can view and update personal information, submit . A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Customer Name (first and last) or Customer Identification Number. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customers must have correct fare immediately upon boarding in order to ride. 3. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Subscription service can be suspended for a maximum of thirty (30) days. For more information, please call Customer Service at (770) 427-4444. MARTA Mobility Guide - services.itsmarta.com It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA attained the Silver level of recognition for its sustainability efforts. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. To view the full code, please visit Customer Guides and other written materials are available in alternative formats. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. The CCR will make every effort to accommodate requested pick-up or drop-off times. MARTA reserves the right to limit the number of replacements. Failure to cooperate with safety related policies may result in injury or loss of service. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! TDD or FIRS: 1-800-877-8339 MARTA Mobility is a shared ride, advance reservation mode of public transit. Learn more. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. MARTA Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Learn more. Click this link[ 2424 Piedmont Rd, NE 30 Alabama St., SW MARTA Mobility Customer Care Representative Reviews If service is to be suspended, the reasons will be provided. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. MARTA Customer Experience. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. When does my Reduced Fare Breeze Card expire? Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. No-Shows that are not within the customers control will not be counted against the customer (i.e. Also please be advised that this card must be surrendered upon request by a MARTA official. When a return trip is needed, indicate the desired pick-up or drop-off time. . MARTA Transit; MARTA Service; Facebook; Instagram; Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. (Across from Lindbergh Center station) Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Customer Service. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Riders' Advisory Council; . Atlanta, GA 30324-3330, In Person: The PCA may either be an employee of the customer, a relative, a friend, or a care provider. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Get to Know MARTA. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Five Points Lost and Found Office is temporarily closed. Five Points Lost and Found Office is temporarily closed. Customers must be ready to depart at their assigned Ready Time. . Name, address and telephone number Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Mobility Fares. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. EXAMPLE: Customer prioritizes the Pick-Up Time. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customer Service. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Yes, you can register your Reduced Fare Breeze Card and load it online at MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Indicate the type of mobility aid used, and if the lift is required. Service cannot be provided earlier, later or on days when regular MARTA service is not available. MARTA Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Everybody needs their own. Weekday: 4:45 AM - 1 AM; . Visiting customers must provide verification of their eligibility to MARTAs eligibility department. 404-848-5000 . It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA Mobility. About MARTA. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area).