However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Monday - Saturday08:00 - 18:00Free from UK landlines. This means finding the right BT phone number can be more difficult than you first thought. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Price subject to survey and location. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Maybe there's a problem with your order. Get a 200Mbps leased line for 299/month (ex VAT). That means you get fast, reliable speeds. Otherwise, please make sure you've got a business reference and try again. Broadband not working properly? Choose your leased line plan Compare leased line pricing and find the best fit for your business. Complete account control at your fingertips. By phone 0800 800154. BT Business App Save time, manage your account, and check your services at your fingertips The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Lessons BT Business Teach Us Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. BT Business App Save time, manage your account, and check your services at your fingertips Sharing files. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. BT broadband complaints. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. View bills, set up and manage devices, check service status, speed and much more. There are no limits to what people can do when they connect. Want to write to us? Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. When you have a broadband connection, you share your bandwidth with others. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. We can only deal with BT Business accounts. Read more about our network latency here. Get help for all your BT Business products and services. Weve got your order request and will be in touch soon to complete your order. We aim to respond to your email within 48 hours - excluding weekends. a fault or order with your fault or order references. Requesting a copy bill Check service status Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Weve broken down each way you can contact BT so you can choose the best option for you. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Broadband & internet BTnet Message. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. The Phone Book ; The Phone Book Find a Business. again. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Mobile costs may vary. Mobile costs may vary. track your order. We're here to keep your teams connected as the trusted partner of businesses around the globe. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. WhatsApp us, The quickest and easiest way to contact us. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Get a BT ultrafast fibre broadband deal today and bundle your TV. one. You'll find it on your bill. Heres how well help put things right. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. Make sure you're always connected with mobile, broadband, phone systems and more. How does BTnet work with cloud applications? If you need help quickly, use the other contact options. Its quick, easy and available 24/7. Popular shortcuts Order number Track a fault Report a fault You need your billing account number. When you have team members working from different locations, a connection you can rely on is more important than ever. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Unfortunately, BT's phone system is not well designed. Mobile costs may vary. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. By continuing to browse, you accept the use of cookies. Download it now to be totally on top of things: View, pay, and download your bills. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. You need your order reference number. In order to view the dashboard you will need to add Create an account Are you an EE Mobile customer? BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. It was ten times as fast for half the price. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Fix Problems and faults Contact Chat, phone, or email Contact us about. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. BTnet Express From 50Mbps Ideal for smaller businesses View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. So you get the same service, and it could save you time too. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. A business leased line, on the other hand, is a dedicated line just for you. There are lots of quick and easy options to manage your . T&Cs apply. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Has hybrid work affected my offices bandwidth needs. Sorry, something went wrong. Related Types of Business | Related Locations. Available 24/7. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Log in to report a fault and youll go straight to the correct place to fix problems. It is chaired by the chief executive. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. If you're on your computer, you can download WhatsApp for Desktop. We are processing your online About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. A BTnet Leased Line not quite right for you? Free from UK landlines. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Every single time. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Report a fault online to put things right. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. 08:00 - 18:00. We always aim for 100% target availability, but sometimes things do go wrong. Make sure youre always connected with mobile, broadband, phone systems and more. The BT Broadband forum is filled with useful information and questions asked by other customers. We're sorry but you need to use a different order tracker for that reference. Monday-Friday08:30 - 17:00Free from UK landlines. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Weve even listed the BT opening hours so you dont make a phone call for nothing. Its really that simple to contact BT Broadband by SMS. T&Cs apply. Contact BT Business. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Tavis House London WC1H 9NA | 020 7820 6770 . You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Well need your site address and postcode, and an overview of what youll be using your connection for. And if you do experience service stops, well provide money-back credit. Its quick, easy and available 24/7. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. If an engineer needs to fix the fault, you can choose the best time for them to visit. Faults and Orders dashboard. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Work faster, smarter, safer, and stay connected with your world. Download our Service Level Agreement to find out more. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. You'll get a PDF file to keep and print out. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. business WhatsApp us, The quickest and easiest way to contact us. Monday - Friday. We offer reliable connectivity, but sometimes faults do occur. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. 0 to 5 employees,250+ employees,6 to 249 employees. Terms and Conditions apply. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Mobile costs may vary. Search The Phone Book from BT to find contact details of businesses across the UK. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. In some cases, BT might need a little time to investigate your complaint and find the best course of action. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board You can do lots of things without picking up the phone. Simply follow the instructions and you might not need to call BT Broadband. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Get answers to all your questions here. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. That means you get fast, reliable speeds. Whether you run a small or larger business, we have a BTnet solution for you. 0330-123-4567 from a mobile Our insights and events hub is your go-to destination for help and advice on the future of your business. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Raise a general billing enquiry. Phone line not working properly? You can do lots of things without picking up the phone. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. The BT phone number and IVR options are available in the table below. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Here's how we'll help put things right. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Or ring us on : 0800 672 331 Register a complaint Contact Rest assured that your call is really important . Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Looking for help placing an order? Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Sounds good doesnt it? If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Set up and alter your Direct Debits. Search The Phone Book from BT to find contact details of businesses across the UK. If it's for your home account visit BT for the home. Data privacy and security practices may vary based on your use, region, and age. Dont miss our hassle-free ways to help yourself. Search The Phone Book from BT to find contact details of businesses across the UK. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? That's why we've been named as a leading service provider by Gartner. How to Contact BT Openreach? If you need to write to us, please check the back of your bill for the right address to use. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Dont miss our hassle-free ways to help yourself. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Contact sales. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Suitable for smaller businesses who need more than what broadband can offer. We have a range of ways to get in touch for new and existing customers. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Business growth needs a rock-solid infrastructure. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Connect your people and places with smart solutions tailored to your business. Discover SME solutions Adjust your speeds to align with your needs: it's internet that grows with you. Our SME solutions are for you. If you have an issue you can find out if is just you, or impacting others in your area. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips.
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