Empresa y permanecer en vigor hasta que usted revoque su autorizacin a Refunds are processed within 60 days after your request is received. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. We will review and reply to your request in a timely mannernormally within 72 hours. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. Dallas, Texas 75001, Securus Correctional Billing Services Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. Who can an inmate call using their Securus Debit account? Where is my account balance located online? We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. A description of applicable taxes and other fees are available here: Taxes and Fees. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. Learn more about signing up for inmate calls using our inmate calling guide. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. . Message and data rates with your mobile phone carrier may apply. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. automatizado sin tener que volver a introducir la Informacin de Tarjeta para The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. The inmate phone services vendor has changed from GTL to Securus. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. Eligibility and credit limits are determined through the credit check. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. You must file any claim or suit related to our website within one year after it arises. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. Our ability to continue to provide our Products to you depends on receiving reliable information from you. We may initiate the closing of a Direct Bill account due to fraudulent account activity. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Resolute may be reached telephonically at (800) 776-6060. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. How do I add another inmate to my account? no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. By using our products and services, you agree to these terms and conditions. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Press 1 to accept agreement or 2 to decline. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. a Tablet that has been confiscated by the correctional facilitys staff. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Internet Service Provider (ISP). Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. . ponindose en contacto con la unidad de Atencin al Cliente de la Empresa We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. The balance of the refund may vary based on when calls were last received. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. Credits will expire 90 days after the date of issue if they are not used. How Do I Manage my Securus Video Connect Account? I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Alaska and TDCJ customers have 365 days to request a refund. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Account holders that request an optional paper billing statement may be charged $2.00 per statement. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. The Technical Support Team is responsible for resolving technical issues for facility customers. Where is my account balance located online? You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. Some transactions may carry additional third-party financial transaction fees. Al hacer clic abajo, usted acepta los Trminos y Condiciones de The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. The security of your account is important to us. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin In those cases, neither we nor the correctional facility will be responsible to you. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Can I use both JPay and Securus at the same time? Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. PO Box 650757 for more info). In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. These plans will vary from facility to facility. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. The rules include instructions on how to file an arbitration. *Fee amounts that are shown above are standard pricing. Severability. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. PO Box 650757 Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. (b) Maximum Liability. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. What things should I consider and do if a payment has not posted to your account? 2. We will, however, always post the changed terms on our website. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? you may call the Securus Technologies, Inc. Please select a password that would not be obvious to someone trying to guess your password. This team is available 24/7/365. Up to $3.00 cash; Up to Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. What happens if I stop paying for the tablet? These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. provey a la Empresa para mantener en el archivo de su cuenta. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Fixing and Improving Our Websites and Products. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. Do I, or my friend and family user, get to keep the tablet upon release? Telephone Service. Definition of Dispute. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. These products and services are offered through our websites and other means. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. . For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. 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